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New Zealand's Customer Feedback Experts

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OUR SERVICES

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Customer Feedback Management

Let us help design a complete customer feedback process which ensures you’re in touch with your customers 24/7.[/vc_column_text][/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ width=”1/4″ tablet_text_alignment=”default” phone_text_alignment=”default”][vc_row_inner text_align=”left”][vc_column_inner enable_animation=”true” animation=”fade-in” column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ centered_text=”true” width=”1/1″ delay=”1100″][vc_column_text][/vc_column_text]

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Net Promoter Score

The one number you need to grow! Net Promoter Score (NPS) is the only number you need to measure customer loyalty.[/vc_column_text][/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ width=”1/4″ tablet_text_alignment=”default” phone_text_alignment=”default”][vc_row_inner text_align=”left”][vc_column_inner enable_animation=”true” animation=”fade-in” column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ centered_text=”true” width=”1/1″ delay=”900″][vc_column_text][/vc_column_text]

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Customer Effort Score

How easy is it for your customers to do business with you? Customer Effort Score (CES) provides a quick and easy way to measure and improve.[/vc_column_text][/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ width=”1/4″ tablet_text_alignment=”default” phone_text_alignment=”default”][vc_row_inner text_align=”left”][vc_column_inner enable_animation=”true” animation=”fade-in” column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ centered_text=”true” width=”1/1″ delay=”700″][vc_column_text] [/vc_column_text]

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Customer Communities

Build greater customer engagement by creating online customer communities that deliver immediate customer insights to help drive better business decisions.[/vc_column_text][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” bg_color=”#ffffff” scene_position=”center” text_color=”dark” text_align=”center” top_padding=”60″ bottom_padding=”40″ overlay_strength=”0.3″][vc_column enable_animation=”true” animation=”fade-in-from-bottom” column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ width=”1/4″ tablet_text_alignment=”default” phone_text_alignment=”default”][vc_row_inner text_align=”left”][vc_column_inner enable_animation=”true” animation=”fade-in” column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ centered_text=”true” width=”1/1″ delay=”500″][vc_column_text] [/vc_column_text]

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Telephone Feedback Surveys

Some customers are better suited to a more personal touch. Our telephone feedback surveys ensure you hear from your most important customers.[/vc_column_text][/vc_column][vc_column enable_animation=”true” animation=”fade-in-from-bottom” column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ width=”1/4″ tablet_text_alignment=”default” phone_text_alignment=”default” delay=”200″][vc_row_inner text_align=”left”][vc_column_inner enable_animation=”true” animation=”fade-in” column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ centered_text=”true” width=”1/1″ delay=”700″][vc_column_text] [/vc_column_text]

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Online Customer Surveys

With thousands of successful surveys under our belt you can be sure that we design a survey which meets your organisation’s specific needs.[/vc_column_text][/vc_column][vc_column enable_animation=”true” animation=”fade-in-from-bottom” column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ width=”1/4″ tablet_text_alignment=”default” phone_text_alignment=”default” delay=”400″][vc_row_inner text_align=”left”][vc_column_inner enable_animation=”true” animation=”fade-in” column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ centered_text=”true” width=”1/1″ delay=”900″][vc_column_text] [/vc_column_text]

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Mobile Focused

All our online surveys are mobile and tablet compatible. This ensures your surveys can be accessed by your customers – anytime, anywhere. Plus we the have option to connect via SMS.[/vc_column_text][/vc_column][vc_column enable_animation=”true” animation=”fade-in-from-bottom” column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ width=”1/4″ tablet_text_alignment=”default” phone_text_alignment=”default” delay=”600″][vc_row_inner text_align=”left”][vc_column_inner enable_animation=”true” animation=”fade-in” column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ centered_text=”true” width=”1/1″ delay=”1100″][vc_column_text] [/vc_column_text]

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DIY Customer Feedback System

We hand you they keys and you can design your own customer feedback system. The Engage system allows you to incorporate email, online surveys, manage customer events and more.[/vc_column_text][/vc_column][/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” scene_position=”center” text_color=”custom” text_align=”center” top_padding=”20″ bottom_padding=”20″ overlay_strength=”0.3″][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ width=”1/1″ tablet_text_alignment=”default” phone_text_alignment=”default”]

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OUR CLIENTS

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CustomerVoices’ customer feedback management system has seen our customers benefit from getting real time and up to date information about referrals made which is a key benefit for our customers.

David Rodgers, Corporate Services Manager, Vitae

CustomerVoice undertook our satisfaction survey and now we have a useful benchmark and insights on how to improve our customer service.

Albert de Geest, CEO, Liquigas Limited

We needed some consumer feedback and we needed it quick. CustomerVoice delivered the market insights we required within tight timeframes. This was the first time we had used online research and we will definitely use it again.

Catriona Gardner, Yates NZ Marketing Manager

CustomerVoice has designed us customised solution that has been tailored to our needs and helped us become more cost effective which has helped our business grow over time

David Rodgers, Vitae
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THE TEAM

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Jared Bothwell

Account Director

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Steven Peter

Research Analyst

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Contact us now to find out how we can bring your customers closer

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