Customer Feedback Management
Let us help design a complete customer feedback process which ensures you’re in touch with your customers 24/7.
Net Promoter Score
The one number you need to grow! Net Promoter Score (NPS) is the only number you need to measure customer loyalty.
Customer Effort Score
How easy is it for your customers to do business with you? Customer Effort Score (CES) provides a quick and easy way to measure and improve.
Build greater customer engagement by creating online customer communities that deliver immediate customer insights to help drive better business decisions.
Telephone Feedback Surveys
Some customers are better suited to a more personal touch. Our telephone feedback surveys ensure you hear from your most important customers.
Online Customer Surveys
With thousands of successful surveys under our belt you can be sure that we design a survey which meets your organisation’s specific needs.
All our online surveys are mobile and tablet compatible. This ensures your surveys can be accessed by your customers – anytime, anywhere. Plus we the have option to connect via SMS.
DIY Customer Feedback System
We hand you they keys and you can design your own customer feedback system. The Engage system allows you to incorporate email, online surveys, manage customer events and more.
CustomerVoices’ customer feedback management system has seen our customers benefit from getting real time and up to date information about referrals made which is a key benefit for our customers.David Rodgers, Corporate Services Manager, Vitae
CustomerVoice undertook our satisfaction survey and now we have a useful benchmark and insights on how to improve our customer service.Albert de Geest, CEO, Liquigas Limited
We needed some consumer feedback and we needed it quick. CustomerVoice delivered the market insights we required within tight timeframes. This was the first time we had used online research and we will definitely use it again.Catriona Gardner, Yates NZ Marketing Manager
CustomerVoice has designed us customised solution that has been tailored to our needs and helped us become more cost effective which has helped our business grow over timeDavid Rodgers, Vitae